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0 words
Knowledge of the NHS Constitution and the ability to connect values to real experience.
A structure to build your own answer on — not a script.
Name the values accurately
Working together for patients; respect and dignity; commitment to quality of care; compassion; improving lives; everyone counts.
Mention founding principles briefly
Comprehensive, available to all, free at the point of use, based on clinical need.
Choose one
Pick one and justify it with an example.
Show nuance
Values conflict under pressure; they depend on each other.
A strong but not perfect answer. Read the notes to see why it works — then make your own version with your experiences.
The NHS Constitution sets out six values1: working together for patients; respect and dignity; commitment to quality of care; compassion; improving lives; and everyone counts. They sit alongside founding principles like care being available to all and based on clinical need, not the ability to pay.
I think 'everyone counts' is the most important, because it's the one most at risk2. On paper everyone has equal access, but the Marmot reviews show that people in the most deprived areas live shorter lives and spend more years in poor health. 'Everyone counts' means actively making sure services reach people who find it hardest to access them — not just treating whoever turns up.
I saw a small example of this at the food bank where I volunteer: a nurse from the local practice ran a monthly blood pressure check there3, because many visitors weren't registered with a GP. It was a simple idea, but it reached people the system usually misses.
That said, the values depend on each other — you can't treat someone with dignity without compassion, or improve lives without working together — so I'd see 'everyone counts' as the one that keeps the others honest.
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